We hope all our customers are completely happy with their Bay-ti products. Our aim is to provide every customer with excellent, friendly service. If for any reason you are not entirely happy we will do our best to help resolve the issue.
SECURE ONLINE SHOPPING
We accept credit card, applePay and Paypal payments online. Our web-transactions are securely hosted by Shopify. All order and credit card information is protected using SSL technology. SSL securely encrypts the data that gets sent over the Internet. The private data of the Purchaser will be encrypted at all times whilst in transit over the Internet. The Purchaser should see a solid padlock in their browser status bar which indicates that the encryption is taking place. Goods will only be dispatched once payment has been received in full and authorized online by the appropriate payment provider.
If you are still concerned about ordering on the internet or need assistance in placing an order, you can contact us by phone or email: 707.775.1740; info@baytihome.com We will be happy to help you. Please be aware that email is not encrypted and is not considered a secure means of transmitting credit card numbers. Do not, under any circumstances, send your credit card details by email.
PRICE
All prices shown do not include tax. All prices shown include FREE 4-day courier ground shipping within the United States. For larger orders that need to be shipped via freight cargo, additional charges will be incurred. See Delivery page for more information.
PRODUCT AVAILABILITY
It is important to note that information about our product availability may change and not be reflected on our website. This is especially the case for products we sell in the store that are also listed online. Updates on their availability may not be happening in real time. We do have ample supplies of products like tiles and tableware; but, most other categories like rugs, artifacts, baskets, etc. are handmade one-off items. We will do our best to keep all product availability up to date. In the event we are not able to fulfill your order, you will be informed at the earliest opportunity and receive a full refund.
WEBSITE IMAGES
We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen.
PRODUCT SPECIFICATION
All product information and technical specifications contained on our website are for guidance only. No responsibility can be taken for errors or omissions. Please note that due to the handmade nature of our products, dimensions from item to item vary and our listings are not exact.
PROMOTIONAL OFFERS
From time to time Bay-ti runs promotions or offers on selected products. All of our Promotional Offers are subject to the below terms and conditions:
- They cannot be used in conjunction with any other offer.
- They are valid for a limited period as specified in the marketing communication on the website.
- All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.
ORDERING & ORDER CONFIRMATION
Our offering has been organized according to different categories. You can browse the items through the search engine for the products desired. Once products are selected, you can add it to the cart (with some products specifying the color/ size). You can always edit your shopping cart before checkout.
After placing and confirming your order, you will receive a confirmation by email of the order showing details of the purchased products. If you notice any errors on the confirmation, please communicate it by email: info@baytihome.com
CANCELLATIONS
If you have a change of mind and wish to cancel your order please contact us within 24 hours. Please have your confirmation order number available. If your goods have not already been dispatched, we will cancel your order and process a refund. In cases where the order has already been dispatched, you will need to return the goods to us in order that we can process a refund. See Return Policy. The cost of delivery will not be refunded in this instance.
RETURNS & DAMAGED GOODS REFUND
For full details please review our Return Policy.
DELIVERY
For full details, please see our Delivery page. To amend an order or delivery address, please contact us immediately. We will do our best to make amendments prior to dispatch, but we cannot guarantee changes can be made once an order is processed. An order may incur additional charges if a change of delivery address is requested after the goods have been dispatched.
DATA PROTECTION & PRIVACY POLICY
Bay-ti respects your privacy! We will use your e-mail address only when we are confirming Internet orders, notifying you of changes or updates to the site or announcing a special offer; if you've requested that service. We assure you, your e-mail address will not be made available to other companies.
INTELLECTUAL PROPERTY
No permission is given by Bay-ti, LLC in respect of the reproduction or use for injurious or commercial purposes of any brand names, product names, designs, photographs and any other material shown on the Bay-ti website in which intellectual property rights subsist. ALL RIGHTS RESERVED.
COMPANY DETAILS
Bay-ti, LLC
1 4th Street
Petaluma, CA 94952
707.775.1740